Last updated: 2 October 2026. This is a template — replace the [bracketed] placeholders with your details before relying on it.
We want you to be happy with your Matrx dash mat. This policy sits alongside your rights under the Australian Consumer Law, which always apply.
Change of mind — standard dash mats
If you change your mind, you can return an unused standard mat in its original condition and packaging within 30 days of delivery for a refund or exchange. Return shipping for change-of-mind returns is at your cost, and the original shipping fee is non-refundable.
Custom dash mats
Custom mats are cut to the exact make, model and year you provide, so they can’t be returned for change of mind. Please double-check your vehicle details at checkout.
Warranty — faulty, damaged or wrong fit
Every Matrx dash mat is covered by a [12]-month workmanship warranty against manufacturing defects (stitching, backing and cut quality) under normal use. If your mat arrives faulty or damaged, doesn’t match the fit you ordered, or develops a defect within the warranty period, we’ll remake it or refund it — including for custom mats. The warranty does not cover normal wear, misuse, or damage from accidents or modifications.
To make a warranty or faulty-item claim, contact us within a reasonable time with your order number and a photo of the issue.
Your Consumer Law rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. These rights apply in addition to our warranty above.
How to start a return or claim
Email [returns email] with your order number and reason. We’ll reply with the return address and next steps. Approved refunds are processed to your original payment method within [5–10] business days of us receiving the item.